In this series, the ESPORG team is interviewing prominent figures within the logistics industry who we feel embody the values of safety, security, connectivity, sustainability and wellbeing and who serve as role models for best practices and innovative ideas within transportation. This month we would like to feature Miguel Ángel Quiñonero Gómez, Operations, Expansion & Retail Manager for Andamur Service Stations.
ESPORG: Tell me a little about yourself and what you do.
Miguel: Passionate about business and the motor world, I feel that I’m where I want to be, doing what I like and enjoying myself in the meantime.
My job is to make everything work, to meet the needs of my external and internal clients, providing the stations with the best customer service and the best services, while always seeking to make every line of business as profitable as possible.
Operations, retail and expansion are the name of the game in my role.
ESPORG: What is your favourite project that you or your company are currently working on?
Miguel: Rolling out our expansion plan in terms of stations and services. More specifically, at the Andamur San Román II station, which we hope to launch in November. This station will have 16 heavy vehicle refueling points and secure parking for heavy vehicles with almost 100 spaces. And no less importantly, we have the future development of the Andamur La Junquera-Llers station, where secure parking for heavy vehicles with 248 spaces and various service zones will be added.
ESPORG: What do you think differentiates your company from the rest of the market?
Miguel: We would have to ask our customers, but I think there are several differentiating aspects such as:
* The human quality of our teams and the founding family, which means we offer a friendly, personalised service.
* Our vocation to serve – our stations provide services and are staffed.
* Our ability to adapt to different customers, different ways of reaching customers to meet their needs.
* More than 37 years of experience in the industry that underpin us and generate trust and assurance.
Our values (commitment, cooperation and self-improvement) mean that we never lose our focus on our customers, and this results in us being highly rated by them.
ESPORG: What do you think are the biggest challenges that the industry faces today?
Miguel: Undoubtedly, the biggest challenge lies in the alternatives we have in terms of energy transition for heavy goods vehicle mobility.
We have various fuel options for sustainable mobility: petrol, natural gas, electricity, H2, HVO, synthetic fuels, but which is the best? Which is here to stay? Neither manufacturers, nor carriers, nor service station operators themselves know for certain which will be the fuel of the future.
This uncertainty can raise a lot of doubts that might lead to rushed decisions or the wrong strategies. Personally, I think the zero-carbon fuel of the future will be synthetic fuel, but until that day arrives, we have to be able to adapt to our customers’ needs, providing them with the best possible fuel offering.
When it comes to drivers, improving their well-being and safety are one of the strategic pillars of Andamur’s CSR policy. Everything from providing access to exercise and to a healthy diet, to promoting ergonomics at the wheel and, of course, rest in safe resting areas. We’re aware of how important it is to have secure parking with surveillance to protect goods and ensure that drivers can rest. The role that ESPORG has played in this regard has been very valuable, helping to create and upgrade secure parking Europe-wide.
ESPORG: What do you like to do in your free time?
Miguel: Being with my family and enjoying nature, be it beach or mountain.
Sport is also a great passion. And combining sport with motoring, I’m going to take part in the next Golf Challenge in April 2025. A non-competitive adventure in which solidarity, fun and companionship go hand in hand from start to finish. The aim is to have fun, help others and share unique experiences with everyone that makes up the big VWGC family. It’s also a zero-emissions event, because the VW Golf Challenge plants trees in the Danis Forest through the Tree-Nation NGO to offset the carbon footprint of the event itself. Each team has to carry at least 15 kg of aid: notebooks, pencils, clothing, toys. All of this is distributed very widely in the disadvataged areas we pass through during the adventure in Morocco.
ESPORG: What issue do you think the industry should focus more on?
Miguel: The logistics sector is constantly growing and the infrastructure network for road transport isn’t developing at the same pace. This means that the supply of service areas for heavy vehicles is increasingly sparse, and this leads to clogging and dissatisfaction among transport groups.
Support for new technologies is essential to modernise the transport and logistics industry and help transport companies improve their efficiency and continue to add value to the economy.
To learn more about Andamur, please visit their website: https://www.andamur.com.
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